1. General Terms and Conditions
1.1 Booking Formalities
Sea Concierge informs you that the procedures for the provision of the services offered are all those described in these conditions that are applicable in each case, as well as those instructions that are expressly indicated on the website during the booking process.
Once you have completed a booking order, Sea Concierge will send you an email with the confirmation and proof of purchase, to the email address you have indicated for this purpose in the booking process, shortly after. If you do not agree with the details shown on the receipt, you may request their modification or the cancellation of the contract.
If communication is required regarding the status and management of the booking, or possible incidents, Sea Concierge will contact you through the means that you have provided in the booking process.
1.2 Goods and Services Offered and Prices
All offers of goods and services made available on the website will include information regarding the essential characteristics of the same, as well as the final prices expressed in EUROS with all applicable taxes, including VAT. Likewise, the management costs or other extras that you will be charged for the purchase of the different services will be shown.
Notwithstanding the foregoing, Sea Concierge reserves the right to decide on the goods and services offered at any time on the website, and may add new goods and services, which shall be governed by these conditions, unless otherwise expressly provided. Likewise, any of the goods and services may be withdrawn from the website at any time and without prior notice.
Likewise, the goods and services offered on the website will generally be available on the website, although, given that it is an online platform, it may be the case that during the purchase period the availability is exhausted and, therefore, it may not be possible to proceed to finalise the reservation. In this case, you will be able to process the booking again by substituting the sold-out option or the selected dates for another one that is available.
1.3 Customer Service
Sea Concierge puts at your disposal the following free means of Customer Service for the communication of suggestions, doubts, or any type of incident, complaint and/or claim related to the booking of services through the website.
- Email: office@sea-concierge.com
- WhatsApp: +34 679 94 26 23
1.4 Personal Data Protection
Sea Concierge is responsible for the processing of your personal data obtained through the booking process, which will be processed for the purposes of:
(i) Manage your booking
(ii) To manage your relationship with Sea Concierge.
You may also exercise your rights of access, rectification, deletion, opposition, limitation of processing and portability of your data as well as the right not to be subject to decisions based solely on automated processing by contacting Customer Service.
1.5 Update
These conditions may be updated periodically to reflect changes in the use of the Site. We will post a prominent notice on the site to notify you of any significant changes to our conditions and will indicate at the bottom of the conditions when it was last updated.
Last update: May 2024.
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